Several hours later I did receive the email receipt. I took to Twitter and wanted to confirm the car was marked as returned. Even though I did all of this, I still was nervous when I didn’t receive an email receipt. We took a picture of the car in the lot with a timestamp. When I returned the first car (we were about to island hop from Kauai to Oahu), I made sure to have the agent check the car in, instead of just leaving it with the keys. It’s gotten to the point that whenever we mention Hertz, there’s going to be some comment referring to the problem like “Renting from Hertz? Hope you don’t get arrested.” It’s sunk into the collective psyche to the point where I’ve changed my actions because of it.īecause I had gotten a really sweet deal that was $100 less that Autoslash’s price, our most recent two rentals, when we were in Hawaii, were from Hertz. There’s also the story about Hertz repossessing a car in the middle of a rental. I’m referring to multiple stories about Hertz customers being arrested and placed in jail because Hertz reported them for not returning a rental car when they did return the car. When there’s proof of the problem, it makes things worse. Even if a rumor isn’t true, if it’s allowed to persist long enough then people will believe it. Even worse for the company is that they’re not doing much to solve the problem. It’s suffering through a slowly progressing public relations disaster that will leave a mark on the brand for years to come. However, Hertz has one major problem to deal with. A combination of factors turned things around and less than a year later the company exited bankruptcy with less debt, new funding and a new line of credit. In May 2020, the company filed for bankruptcy due to the pandemic and travel shutdown.
Hertz has been on a rollercoaster ride over the last 2 years.
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